BarBits Plastic Straw Dispenser

Delivery Information - Delivery Options

At BarBits, we strive to provide efficient and reliable delivery services for all of our customers. Please see the details below for the available delivery options:

• Order Dispatch: All orders placed before 12 pm (midday) are dispatched on the same working day, from Monday to Friday. Orders placed after 12 pm will be processed the next working day.

• Processing Time: We aim to process all orders quickly to ensure prompt delivery, but please allow up to 24 hours for your order to be processed, especially during busy periods.

• Delivery Time Frames: While we work hard to ensure timely delivery, we cannot guarantee that all deliveries will meet the estimated time frames above. External factors, such as courier delays, can occasionally affect delivery times. Please keep this in mind when placing your order.

• Delivery Address: Ensure that your delivery address is correct when placing your order. We cannot be held responsible for delayed or failed deliveries if the address provided is incorrect.

• Public Holidays & Weekends: Please note that we do not process or dispatch orders on weekends or public holidays. Any orders placed during these times will be processed on the next working day.

• Tracking Your Order: Once your order is dispatched, you will receive an email with tracking information, allowing you to follow your parcel’s progress. If you do not receive tracking details, please check your spam or junk folder.

• Help with Tracking: If you need assistance tracking your parcel, or if you are unable to log into your account to check your order status, please email us at help@barbits.co.uk, and our customer service team will be happy to assist you.

At BarBits, we strive to ensure complete satisfaction with your purchase. If you are not entirely happy or if your item arrives damaged, we are here to assist with returns or replacements in line with our policy. Our process is simple and can be managed through your BarBits account.

How to Request a Return or Replacement

To initiate a return or request a replacement, please follow these steps:

• Log into Your Account:
  Sign in to your BarBits account to access your order history and begin the return or replacement process.

• Select the Order:
  Locate the order that contains the item(s) you wish to return or replace.

• Choose Return or Replacement:
  Specify whether you are requesting a refund or a replacement. In the notes section, provide as much detail as possible to help us process your request efficiently.

• Receive Instructions:
  Once your request is submitted, it will be reviewed. If approved, you will receive an email with detailed instructions on how to proceed with your return or replacement. You may be asked to provide photos of any damaged items.

• Return the Item (If Required):
  For returns, please ensure the item is securely packaged and in its original, unused condition. Ship it back to us using the address provided in the email. The item must be returned in its original packaging.

Shipping Instructions

• Royal Mail or Evri:
  Once your return label has been printed, drop your parcel off at the nearest parcel shop or post office.

• Parcelforce:
  You will receive a scheduled time and date for the collection of your parcel. Please ensure you are available for the collection.

Unwanted Items

If you are returning an unwanted item, there will be a return handling fee of £3.95 per order, which will be deducted from your refund. Once your return request is approved, you will receive an email with instructions on how to return the item.

Damaged or Faulty Items

If your item arrives damaged or faulty, please notify us within 30 days of receipt. You can choose to either receive a replacement or a full refund, based on your preference. In cases of confirmed damage, no return is necessary. We may ask for evidence of the damage to expedite the process.

Refunds

Once we receive your returned item (if applicable), it will be inspected, and the refund will be processed within 7 working days. Refunds will be issued to the original payment method used.

Replacement Items

If you have requested a replacement, we will dispatch the new item within 5 working days after your request is approved.

Returning an Order Without Following Our Process

If you return an item without following the standard return process, please allow up to 30 days for us to process your return. Please provide tracking information when returning items. Items returned without tracking information are at the customer’s own risk.

Additional Non-Returnable Items

Please note that certain items cannot be returned, including but not limited to:

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about your return or replacement, feel free to contact our customer service team at help@BarBits.co.uk.