I have entered my shipping details incorrectly. What should I do?
If you have entered your shipping details incorrectly, we are unable to change the address once the parcel is in transit or has been delivered to the address provided at checkout. In such cases, you will need to contact the courier directly for advice on how to proceed. Unfortunately, this means we cannot resend the parcel to a new address unless the order is replaced.
My parcel was returned to the sender due to an incorrect address or not collected from the parcel shop. What are my options?
If your parcel is returned to us because of an incorrect address or it was not collected from the parcel shop, you have two options:
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Re-dispatching the parcel: If you would like us to resend the parcel, there will be a re-dispatching fee of £4.95 for each parcel. Once the payment for the re-dispatching fee is received, we will arrange for your parcel to be sent to the correct address.
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Requesting a refund: If you prefer a refund, please be aware that a restocking fee will be applied. This fee is 20% of the total value of your order or £4.95, whichever is greater. This charge helps cover the expenses associated with processing, handling returns, and restocking items. The restocking fee ensures that we can efficiently manage returned items and maintain the quality of our services.
Someone else received my delivery with my name but their address. What can I do?
If your parcel has been delivered to an address that is not yours but shows your name, we regret that we are unable to redeliver the parcel to an alternative address or resend the parcel. You will need to contact the courier directly to resolve the issue. Once the parcel is marked as delivered by the courier, we cannot intervene further.
Courier Contact Information
For issues related to your delivery, please contact the courier directly:
- Parcelforce: [Click here for Parcelforce contact details]
- Royal Mail: [Click here for Royal Mail contact details]
- Evri: [Click here for Royal Mail contact details]
Contact Us
If you require further assistance, please contact our customer support team via email at help@barbits.co.uk.