At BarBits, we strive to ensure complete satisfaction with your purchase. If you are not entirely happy or if your item arrives damaged, we are here to assist with returns or replacements in line with our policy. Our process is simple and can be managed through your BarBits account.
How to Request a Return or Replacement
To initiate a return or request a replacement, please follow these steps:
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Log into Your Account:
Sign in to your BarBits account to access your order history and begin the return or replacement process. -
Select the Order:
Locate the order that contains the item(s) you wish to return or replace. -
Choose Return or Replacement:
Specify whether you are requesting a refund or a replacement. In the notes section, provide as much detail as possible to help us process your request efficiently. -
Receive Instructions:
Once your request is submitted, it will be reviewed. If approved, you will receive an email with detailed instructions on how to proceed with your return or replacement. You may be asked to provide photos of any damaged items. -
Return the Item (If Required):
For returns, please ensure the item is securely packaged and in its original, unused condition. Ship it back to us using the address provided in the email. The item must be returned in its original packaging.
Shipping Instructions
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Royal Mail or Evri:
Once your return label has been printed, drop your parcel off at the nearest parcel shop or post office. -
Parcelforce:
You will receive a scheduled time and date for the collection of your parcel. Please ensure you are available for the collection.
Unwanted Items
If you are returning an unwanted item, there will be a return handling fee of £3.95 per order, which will be deducted from your refund. Once your return request is approved, you will receive an email with instructions on how to return the item.
Damaged or Faulty Items
If your item arrives damaged or faulty, please notify us within 30 days of receipt. You can choose to either receive a replacement or a full refund, based on your preference. In cases of confirmed damage, no return is necessary. We may ask for evidence of the damage to expedite the process.
Refunds
Once we receive your returned item (if applicable), it will be inspected, and the refund will be processed within 7 working days. Refunds will be issued to the original payment method used.
Replacement Items
If you have requested a replacement, we will dispatch the new item within 5 working days after your request is approved.
Returning an Order Without Following Our Process
If you return an item without following the standard return process, please allow up to 30 days for us to process your return. Please provide tracking information when returning items. Items returned without tracking information are at the customer’s own risk.
Additional Non-Returnable Items
Please note that certain items cannot be returned, including but not limited to:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us
If you have any questions about your return or replacement, feel free to contact our customer service team at help@BarBits.co.uk.