At BarBits, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
When you use our website, make a purchase, or interact with us, we may collect the following types of personal information:
- Personal Information: Name, address, email address, phone number, and payment information.
- Account Information: Login credentials for your BarBits account, purchase history, and preferences.
- Payment Information: Credit or debit card details, PayPal information, or other payment methods used.
- Usage Data: IP address, browser type, pages visited, and other browsing information collected through cookies (see our Cookie Policy for more details).
We only collect personal information that is necessary to provide our services and fulfil our contractual obligations.
2. How We Use Your Information
We use your personal information to:
- Process and manage your orders, including payments and delivery.
- Provide customer support and respond to your enquiries.
- Improve our website, services, and customer experience.
- Send marketing communications (with your consent).
- Prevent fraud and comply with legal obligations.
3. Legal Basis for Processing Your Information
We process your personal information under the following legal bases:
- Contractual Necessity: To fulfil our contract with you, such as processing your order and delivering products.
- Legitimate Interest: To improve our website, prevent fraud, and enhance customer experience.
- Consent: For marketing communications and certain data collection activities (you can withdraw consent at any time).
- Legal Obligation: When we are required to comply with legal or regulatory obligations.
4. How We Share Your Information
We respect your privacy and will not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery companies, and IT services. These providers are required to safeguard your data and only use it for the purposes of providing services to us.
- Legal Requirements: We may disclose your personal information if required by law, regulation, or legal proceedings.
We do not sell or trade your personal information to third parties.
5. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it. This includes encryption, secure payment processing, and regular security monitoring. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
- Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: If you have provided consent for us to process your data, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at help@barbits.co.uk.
7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. We will securely delete your personal information when it is no longer needed.
8. Cookies
We use cookies to enhance your browsing experience, analyse site traffic, and tailor our content to your preferences. For more information on how we use cookies and how to manage your preferences, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for the latest information on how we handle your personal data. Any updates will be posted on this page, and where appropriate, we will notify you by email or other means.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: help@barbits.co.uk
Address: Unit 7 Langford Hall, Witham Road, Maldon, Essex, CM9 4ST