Customers Returns & Refund Policy

We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 30 days from receipt of delivery to get in touch, and return your item.

The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.

You’re welcome to contact us by email at

Return Address:
BarBits Returns Department
Unit 7 Langford Hall
Witham Road
Witham Road

Please add your order number to the parcels.

Will I have to pay to return an item?
You’ll be responsible for the return of an item unless it’s faulty or damaged. We are unable to collect unwanted items. You are also responsible for the goods while in transit until they reach our returns department. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.

Broken or incorrect items?
Don’t worry, we'll send you a replacement.
Please note all damages on receipt of the parcel need to be reported to our Customer Support Team via email within 3 working days.

Goods returned but lost in transit?
We request that customers take reasonable care of their goods until they are returned to BarBits. We recommend that goods are suitably packaged for transit and that a secure and traceable delivery service is used. Please ensure that you get a receipt for proof of postage. If items are sent back without trackable delivery, we will be unable to refund the items if they are lost in transit.

How long will it take to process a refund?
We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate.

My parcel was returned back but not refunded?
If your parcel was returned back and you have not had your refund still please contact us at, please note if you have not added your order number to the parcels when retunded this can cause delays in refunds.

Returning unwanted items?
We are more than happy to accept any unwanted items that are unused and are in there original packing within 30 days. there will be a 10% restocking fee for the unwanted items returned.

Incorrect Address:
If the address given at the time of purchase is not correct and your order has been dispatched, we will be unable to refund or resend your parcel, unless the parcel is returned back to us by our carriers.

Return Address:
BarBits Returns Department, Unit 7 Langford Hall, Witham Road, Langford, Witham Road, Essex, CM9 4ST - (please add your order number to the parcels)