BarBits Contact Form

You can download your invoice directly from your order confirmation email by clicking the "View your order" then under billing address click "VAT invoices" If you're unable to locate the invoice in your email, please contact us at accounts@barbits.co.uk, and we’ll be happy to assist you.

Simply browse our website, add your desired items to the cart, and proceed to checkout. You can create an account for a faster checkout experience or complete your purchase as a guest.

If your parcel has been delivered to the wrong address but shows your name, we are unable to redeliver the parcel to an alternative address or resend it. You will need to contact the courier directly for assistance with retrieving the parcel.

We accept all major credit and debit cards, PayPal, and other secure payment options.

Yes! At BarBits, we offer trade prices to everyone, whether you're purchasing for personal use or a business.

Orders placed before 12 pm (midday) are dispatched the same working day. Orders placed after this time will be dispatched on the next working day.

If your parcel has been returned to us due to an incorrect shipping address or failure to collect from a parcel shop, you can request the parcel to be resent for a fee of £3.95. Alternatively, you can request a refund, but please note that a restocking fee may apply. Ensure your shipping details are correct to avoid this.

If you have entered the wrong shipping details and the parcel is already in transit or delivered, unfortunately, we are unable to make changes or resend the parcel. Please contact the courier directly to resolve the issue.

If your parcel hasn’t arrived within 5 working days, please first check your tracking information and confirm that the delivery address you provided is correct. If the tracking shows an issue or there is no update, please contact us at help@barbits.co.uk, and we’ll assist you in resolving the matter.

We offer Standard Delivery (2-3 working days) and Free Delivery for orders over £35.

Yes, once your order has been dispatched, you will receive an email with tracking information to monitor the delivery progress.

To return an item, log in to your account and initiate a return request through your order history. If approved, you'll receive instructions via email on how to return the item.

If you receive a damaged item, please log in to your BarBits account and submit a return request through your order history. In the request, describe the damage and, if possible, include photos of the item to help us process the claim faster. Once reviewed, we will arrange for a replacement or refund.

You can return unwanted items within 14 days of receipt. The items must be in their original condition and packaging. A handling fee of £3.95 applies for unwanted returns. For faulty or damaged items, please notify us within 30 days to arrange a replacement or refund.

Currently, we only deliver within the UK. If you are outside the UK, please contact us for potential international shipping options.

At this time, BarBits does not offer samples for individual products. However, we are happy to provide detailed information, including specifications, images, and customer reviews, to help you make informed purchasing decisions. If you are looking to place a larger order or are unsure about a particular product, feel free to reach out to our customer service team for guidance.